Troubleshooting

Troubleshooting tips to resolve technical issues with Thrive.

Trouble With myBama Site?

For all Login problems please contact The University of Alabama IT Service Desk at 205-348-5555. For any difficulty using the Thrive program, contact Thrive support at thrive@ua.edu or 800-434-0154.

Resolve Most Issues w/ these 3 steps:

• Switch browsers: use Chrome or Firefox when you can, instead of IE
• Clear your browser’s cache
• Update browser to the most recent version

Trouble Viewing the Course Media?

This is usually due to functional bandwidth limitations – heavy network traffic on your computer’s connection to the Internet – or to specific problems with certain media players.

Try the following:

1. Close all other applications and tabs (i.e. iTunes, Facebook, YouTube, Netflix).
2. Switch browser (Google Chrome is recommended but not required).
3. Reboot your computer.
4. Disable all popup blockers and 3rd party toolbars.
5. Try accessing the course from a different Internet connection, preferably high speed (computer lab, library). Other areas of the campus network may provide improved bandwidth or a particular machine may be infected with a bandwidth-consuming virus.
6. If on a wireless connection, try a wired connection.
7. Try accessing at a different time of day (during non-peak internet usage hours, i.e. morning).

For any difficulty with videos repeating, make sure you are clicking “next” after completing a segment. If you click the play button after completing a segment, the same video will restart.